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REFUNDS ARE ONLY OFFERED TO CUSTOMERS THAT RECEIVE ORDERS WITH DAMAGED PRODUCTS UPON DELIVERY!!
INCORRECT SIZE, INCORRECT COLOUR OR CHANGE OF MIND ARE ONLY ENTITLED TO A STORE CREDIT OR A PRODUCT EXCHANGE. (see our Returns & Exchange Policy.)
The customer has 7 DAYS (from the date the product is delivered) to contact us at jerseyworld22@outlook.com and inform our customer support team of the product damage.
The customer will need to provide a minimum of 2 photos and 1 short video showing clear evidence of the damage within 7 DAYS of receiving their product.
Our team needs this as proof of authentic damage. The evidence in the photos and video will be inspected and matched to the photos of the product we keep on file before we pack every order to ensure there is no damage when the items are shipped, this process is needed to verify if the damage is legitimate, or if it seems plausible to have been evidently tampered with.
PLEASE NOTE:
CUSTOMERS MUST NOT RETURN ANY PRODUCTS BACK TO US WITHOUT CONFIRMING WITH OUR CUSTOMER SUPPORT TEAM VIA EMAIL BEFOREHAND AT: jerseyworld22@outlook.com . We cannot guarantee a successful and correct refund transaction if a customer should do so, as this would only delay the whole process. Our team needs to give you certain instructions before requesting you to ship your product back to our warehouse. NO EXCEPTIONS!
*Our customer support team strives to review and resolve customer enquiries as rapidly as they can but at least 3 business days should be allowed by all customers to receive a response regarding their issue and approximately 10 business days to finalise and resolve the issue completely.
*Once the Refund is approved by our customer support team, the customer should receive the funds back into their account within 10 business days from when they receive their confirmation email indicating that their refund claim was approved.
*Customers are required to keep all relevant 'Refund Information' sent to you by Pump Cover, including any tracking numbers, in the case any issues may arise.
- OUR REFUND POLICY IS ONLY VALID WITHIN 7 DAYS FROM RECEIVING OF YOUR ITEM -
Pump Cover Customer Support Team Email:
Pump Cover Warehouse:
75 Farrant Street, Stafford Heights QLD 4053