For the 4 following cases along with any other reason for a product exchange, the customer has 7 DAYS (from the date the product is delivered) to contact us at jerseyworld22@outlook.com and inform our Customer Support Team of the product issue.

CASE 1:

If a customer receives a damaged product upon delivery but they are not desiring a refund, the customer is entitled to a replacement of the same item, free of charge OR a store credit for future use. Free shipping will be included along with the reimbursement of the return shipping cost.

CASE 2:

If a customer receives an incorrect product from what they originally purchased in their order, the customer is entitled to request the correct item be sent to them, free of charge OR a store credit for future use. Free shipping will be included along with the reimbursement of the return shipping cost.

CASE 3:

If a customer has received their product in good condition without fault or damage but has simply had a change of mind and wishes to return it and swap it for a different colour, style or size, or completely different item, the customer is entitled to request the replacement OR receive a store credit, but depending on certain price details the customer is required to pay the price difference if the replacement item is more expensive. In this case free shipping is NOT included and there will be NO reimbursement of the return shipping to our warehouse.

CASE 4:

If a customer has received an item as a gift and wishes to exchange it for a different item OR store credit, the customer will need to email the Customer Support Team at jerseyworld22@outlook.com for further instructions where the team will request details such as the, replacement item details, the original buyers information and order number, etc.  In this case free shipping is NOT included and there will be NO reimbursement of the return shipping to our warehouse.

 

The customers in CASE 1 will need to email our Customer Support Team at jerseyworld22@outlook.com and provide a minimum of 2 photos and 1 short video showing clear evidence of the damage within 7 DAYS of receiving their product.  Our team needs this as proof of authentic damage. The evidence in the photos and video will be inspected and matched to the photos of the product we keep on file before we pack every order to ensure there is no damage when the items are shipped, this process is needed to verify if the damage is legitimate, or if it seems plausible that it has been evidently tampered with.

The customers in CASE 2 will need to email the Customer Support Team within 7 DAYS at jerseyworld22@outlook.com for further instructions where the team will request details such as proof of purchase and their order details along with photographic evidence of the incorrect delivery. The team will then request that the item be safely returned to our warehouse address. Upon receiving the product and confirming that it is in good, unused and clean condition, the team will then ship out the correct item on the original customer order.

The customers in CASE 3 and CASE 4 will need to email the Customer Support Team within 7 DAYS at jerseyworld22@outlook.com for further instructions where the team will request details such as an order number, and the new replacement item, original buyer’s information etc. The team will then request that the customer ship the item to be safely returned to our warehouse address. Upon receiving the product and confirming that it is in good, unused and clean condition, the team will then ship out the replacement item requested by the customer.

 

PLEASE NOTE:

CUSTOMERS MUST NOT RETURN ANY PRODUCTS BACK TO US WITHOUT CONFIRMING WITH OUR CUSTOMER SUPPORT TEAM VIA EMAIL BEFOREHAND AT: jerseyworld22@outlook.com. We cannot guarantee a successful and correct refund transaction if a customer should do so, as this would only delay the whole process. Our team needs to give you certain instructions before requesting you to ship your product back to our warehouse. NO EXCEPTIONS!

Our Returns Team conducts thorough inspections on all items that customers return before any action is taken. If the team finds the item being returned to be in unsatisfactory condition and does not comply with our return guidelines as listed below, the customer will be contacted immediately and given the option to have it returned back to them (at the customers cost), or for the item to be disposed of since it cannot be re-sold.

Due to this, we encourage all customers to please ensure they open their packages with care upon delivery incase of any issues and in the case of item returns, to please check them thoroughly, inside/out before shipping them back to our warehouse.

Return Guidelines-(no exceptions!!):

• Clothing must be returned in original product bags
• Cannot be worn, washed, or put through the dryer
• Cannot have deodorant marks
• Cannot have stains of any kind (dirt, makeup, self-tanner, etc.)
• Cannot have human or animal hair
• Cannot have snagging/pilling
• Cannot have abnormal smell (perfume, body odor, etc)
• Items with excessive wrinkling are subject to denial
• If your return package contains at least one item with biohazardous waste (bodily fluids, etc), our inspection team is required to cease inspection of the package immediately and deny the entire return, no exceptions. This is for the health and safety of our staff. The denied return package will be shipped back to the address we have on file.
• If you are returning your entire order, please note that the original shipping costs will not be refunded
• If the inventory is not available for an exchange request, we cannot send the original item back to the customer (we will do our best to accommodate, but cannot guarantee due to limited inventory
• Items which are outside of our 7 DAY return period cannot be returned.

 

*Our Customer Support Team strives to review and resolve customer enquiries as rapidly as they can but at least 3 business days should be allowed by all customers to receive a response regarding their issue and approximately 10 business days to finalise and resolve the issue completely.

*Customers are required to keep all relevant 'Return & Exchanges' information, including their return tracking number, in case any issues may arise.

*If any returned packages are lost or tampered with while in transit back to our warehouse, Pump Cover by law does not take responsibility for this fault, although our customer support team will try their best to assist in the situation although does not guarantee any successful outcome nor does it accept liability for the damage and loss of the item.

- OUR REFUND POLICY IS ONLY VALID WITHIN 7 DAYS FROM RECEIVING OF YOUR ITEM -

 

Pump Cover Customer Support Team Email:

jerseyworld22@outlook.com

Pump Cover Warehouse:

75 Farrant Street, Stafford Heights QLD 4053